Guides
Plain English writing on the two things I do: keeping the technology in your life working, and building websites that bring people in. No jargon, no sales pitch, and nothing you need a technical background to follow.
What to send your web designer before they start
Every build is finished quickly or slowly, and the difference is almost never the design. Exactly what to gather before you...
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Video calling the grandchildren: which app, and how to make it simple
The request I get more than any other at the clinic. The one rule that saves all the bother, what each...
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Getting found locally: what actually matters for a small business
For a local business the website is about a third of it, and the two thirds people ignore are free. What...
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Wi-fi that keeps dropping out: what to try before you call anyone
The most common problem at the Friday clinic, and half of them are fixed in five minutes. How to tell which...
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Should you build your own website on Wix or Squarespace?
An honest answer from someone who builds websites for a living. When doing it yourself is genuinely right, the forty hours...
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What actually happens on a home tech visit
Letting a stranger in to look at something you already feel uncertain about is not a small thing to ask. So...
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Why online booking matters more than anything else on a therapist website
People decide to book at ten at night, not on a Tuesday afternoon. Why a contact form loses clients a booking...
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How to spot a scam text, email or call
The three scams that catch the most people, the four things that give them away, and the one rule that beats...
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What a small business website should actually cost
Quotes range from £200 to £15,000 and both ends are real. What the money actually buys, the three honest price brackets,...
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How to arrange tech help for a parent who lives somewhere else
Fixing a computer down the phone from two hundred miles away is hard even if you work in technology. Here is...
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Should your business be on social media?
An honest answer, which is often no. The three questions that settle it, why one account done properly beats four neglected...
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Buying a laptop: what actually matters
Shops describe laptops in numbers that mean nothing to most people. The three things that decide whether it will still feel...
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